Close
Search
Back to Careers

Program Manager for Professional Development

Reports To:     Chief Operating Officer (COO)
FLSA Status:     Full-Time Exempt
Work Location:     Harker Heights, Texas or Remote

I. Position Overview

The Program Manager (PM) for Professional Development is responsible for the coordination, management and execution of all professional development training funded by all contracts, grants, donations or the Military Child Education Coalition. The PM is responsible for collaborating in the review, design, and development of the professional development courses that are offered by the Military Child Education Coalition. The PM works with current customers to identify ways to expand the mission reach by upselling additional MCEC programs, products and services based on the customer’s needs. The PM is also responsible for all “training the trainer” sessions for professional development trainers. This position requires a combination of leadership, management, and communication skills that cut across a diverse group of internal and external customers and constituents.

II. Essential Duties and Responsibilities:

Administrative:

  • Updates the Chief Operating Officer (COO) and other members of the leadership team on status of training and curriculum.
  • Establishes a receptive environment and positive, professional relations within the office, and with external partners, customers, and other contacts.
  • Supervises and evaluates designated staff, ensuring that the Section functions effectively and efficiently in accordance with the organization’s mission, board policies, administrative guidelines, and sound practices.
  • Ensures highest level of internal and external customer service.
  • Complies with all policies, operating procedures, legal requirements, and verbal and written directives.
  • Creates and implements a communication process to keep trainers in the field and satellite staff members abreast of department curriculum information.
  • Communicates effectively in writing and verbally.
  • Completes required reports in a timely and accurate manner.
  • Responds to directives of the President/Chief Executive Officer, Vice President/ Chief Operating Officer and Vice President for Programs and Business Development in a timely and effective manner.
  • Responds to staff concerns and formal complaints in a timely manner that is aligned with the organizational procedures published in the MCEC Handbook.
  • Demonstrates responsible fiscal control over assigned program budgets.
  • Evaluates requests by Section staff for professional leave.
  • Represents MCEC as assigned.

Role Specific responsibilities:

  • Ensures for the coordination, management and execution of all professional development training funded by all contracts, grants, donations or the Military Child Education Coalition.
  • Manages and ensures that competent, trained staff delivers all MCEC scheduled trainings.
  • Leads the MCEC efforts in providing on-line training.
  • Works closely with other departments in the planning, implementation and evaluation of the National Training Seminar.
  • Works collaboratively with partnerships as assigned by the President / Chief Executive Officer,  Senior Vice President/Chief Operating Officer.
  • Analysis of evaluation results and creation of improvement metrics for Net Promoter Score
  • Ensures all PD training delivered is done so on schedule, to standard, and within budget.
  • Responsible for maintaining up-to-date status of all contracted, grant or donation funded training deliverables and reporting same on a monthly basis during the MCEC Program Management Review.
  • Provides quality control for MCEC’s PD training courses through methods such as handling the budgets, trainers, activities, and intended final outcomes/impacts.
  • Manages all training activity, organization of training activity, and costs of training and modifying as necessary to produce the desired outcome in line with the MCEC mission.
  • Works with current customers to identify ways to expand the mission reach by upselling additional MCEC programs, products and services based on the customer’s needs.
  • Creates and manages marketing requests to include coordination of boosted Facebook posts, internal promotion and event creation in various platforms.
  • Maintains social media presence in the Professional Learning Community Facebook group.
  • Analysis of Business Development Pipeline, Program Management Review, other financial analysis to determine the Return on Investment of program.
  • Performs other duties as assigned.

III. Reporting and Supervisory Responsibilities

This position reports to the Chief Operating Officer (COO). Work and supervisory responsibility align with the MCEC’s strategic plan, goals, and annual performance targets.  

Supervisory responsibilities include interviewing and training employees; planning, assigning, and directing work; and appraising performance.

IV. Position Qualifications
 
A minimum of:
1.    Master degree from an accredited college or university with a degree in education are highly desirable or equivalent experience.
2.    Professional certifications/ licensures; Project Management Professional certification desired.
3.    Five years of experience as a leader/manager in an operational training environment.

Desired experience/training/knowledge/skills/abilities:
1.    Experience in a leadership or management position.
2.    Strategic communication skills and experience.
3.    Experience with customer relations.
4.    Excellent interpersonal and communication skills.
5.    Ability to research and develop understanding of the emerging education and transition needs.
6.    Ability to think strategically in developing future programs and services to meet emerging needs.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate.

LANGUAGE SKILLS
Ability to read, analyze, and interpret common educational articles and technical journals, financial reports, and diverse documents. Ability to respond to common inquiries or complaints from staff and trainers. Ability to write articles or papers for publication that conform to prescribed style and format. Ability to effectively present information to staff, MCEC Board, CEO or COO was required

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER QUALIFICATIONS
Must be able to travel occasionally. 

CONCLUSION
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.