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Senior Vice President / Chief Operations Officer

Reports to:        President/Chief Executive Officer

FLSA status:     Full time Exempt

 

I. Position Overview

 

The MCEC’s expectation is that the Senior Vice President (SVP)/Chief Operations Officer (COO) be a mission-focused, effective member of the leadership team, dedicated to delivering measurable, cost-effective results in ways that make the MCEC vision a reality.  The SVP/COO is responsible for the internal MCEC coordination and management in specific areas outlined in the MCEC Board of Directors’ approved organizational structure and strategic guidance to include: Policies; Human Resources; Facilities; Finance and Budget; Information and Technology; Programs and Curriculum Development Oversight; Retail and Logistics; HQ Reception; Conference Planning; and Finance and Executive Committee and Board of Directors Support.  Strategic guidance will be provided in the form of annual and extended (up to five years) MCEC goals from the Board of Directors and MCEC President/CEO, along with other requirements assigned by the President/Chief Executive Officer (CEO).  Staffing provided to accomplish the identified requirements will include full-time and part-time, paid staff; contracts; and volunteers.  Funding will be provided through the annual budget process and the COO funds assigned.  Position requires a combination of leadership, staff management, program management, business development, research, writing, marketing, and strategic communications.   Work assignments and targets will be both general and specific, and provide a wide range of latitude in developing opportunities.

 

II. Essential Duties and Responsibilities

  • Oversees and coordinates internal MCEC headquarters operations in the areas cited above.
  • Effectively communicates in a timely manner with the President/CEO and Vice Presidents on all actual or potential issues, concerns, obstacles and challenges and helps find/implement solutions.
  • Manages and coordinates all facility issues, resolves any issues, and projects/coordinates future requirements.
  • Accepts and maintains responsibilities associated with the organization’s internal controls.
  • Manages and coordinates timely support to President/CEO, Finance Committee, Executive Committee, and Board of Directors; including correspondence, documents, and supporting materials.
  • With the guidance of the President/CEO, oversee, develop, and evaluate organization policies, procedures, and guidelines, and utilize them when working with others.
  • Provides organizational and functional synchronization and continuity by instilling a strong, affirmative leadership presence for all staff (both at the MCEC headquarters and in the field).
  • Manages all personnel support to include job descriptions, offer preparation, personal services contract preparation, hiring actions, benefits, and all associated personnel actions.
  • In coordination with the VP for Programs and Curriculum Development, prepares and submits all contract opportunity proposals.
  • Serves as MCEC point of contact overseeing all contract requirements and interface with contract officer representatives.
  • Assures that all contracts, grants, and other requirements/regulations are strictly adhered to.
  • In coordination with Comptroller, ensures completeness and accuracy of contract/grant billing statements and track billing through payment process, resolving any problems that may impede MCEC timely receipt of accounts receivable.
  • Oversees MCEC Store and all MCEC Logistics Operations as well as quality control processes.
  • Oversees annual MCEC National Training Seminar planning and execution.
  • Assists/supports the President/CEO with strategic planning and implementing defined goals and performance targets. 
  • Supports Board and President/CEO and creating and updating a five-year strategic plan, and implementing new processes and approaches to achieve that plan. 
  • Develops and executes an annual operational plan.  Coordinates and implements systems and dashboards that evaluate the annual operation plan and budget.
  • Coordinates Annual MCEC Report related to operational content.
  • Establishes a receptive environment and positive, professional relations within the office, members, and with external partners, customers, and other contacts.
  • Pays vigilant attention to the MCEC’s quality reputation and brand image, and takes action to sustain both.
  • Supervises and evaluates designated staff, ensuring that employees are working effectively and efficiently.
  • Ensures highest level of internal and external customer service.
  • Maintains professional relationship with other senior staff that report to the President/CEO including the VP for Fund Development, as well as the President/CEO’s Executive Assistant.
  • Performs other duties, as assigned.
  • See enclosure 1 for detailed responsibilities related to MCEC’s financial operations.

III. Reporting and Supervisory Responsibilities

This position reports to the President and CEO who will provide work guidance and assignments, set performance standards and goals, and review/approve work. 

 

The COO will directly supervise designated paid and volunteer staff and contract staff performance, provide work guidance and assignments, set performance standards and goals, and review/approve work.  Performance goals will be based on the Strategic Plan and annual performance targets. 

IV. Position Qualifications

A minimum of:

  • A Bachelor’s degree in business or a related field from an accredited college or university. 
  • Five years related experience.

Desired experience/training/knowledge/skills/abilities:

  • Character—Trustworthiness, dedication, respect for diversity of background and experience, dedication to learning and growing personally, patriotism, maturity, high personal standards, and a deep commitment to children.
  • Results—proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful management and the ability to balance the delivery of programs against the realities of a budget; problem-solving, project management, and creative resourcefulness.
  • Strategic Vision and Agility—ability to think strategically, anticipate future consequences and trends, and incorporate them into the MCEC’s organizational plan.
  • Capacity Building—ability to effectively build organization and staff capacity, developing and maintaining a topnotch workforce and the processes that ensure the organization runs smoothly.
  • Leadership and Organization—exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower first rate leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
  • Action Oriented—enjoys working hard and looks for challenges; able to act and react, as necessary, even if limited information is available; is responsive; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
  • General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
  • Articulate and Accurate—demonstrates excellent written and oral communication skills.
  • Solid Educational Background—undergraduate degree required; MBA or similar advanced degree highly desired.
  • Position requires a combination of leadership, staff management, research, writing, marketing, and strategic communications.  
  • Program Management (Program Management Professional certification a plus).
  • Strategic communication skills and experience.
  • Experience with customer relations.
  • Ability to research, project, and develop understanding of the emerging organizational trends and requirements.
  • Ability to utilize technology in developing presentations, analyzing information, and communicating. 

PHYSICAL DEMANDS 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to sit and talk and hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

WORK ENVIRONMENT 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

Must be able to occasionally travel in the course of duty performance, typically once a month.

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

V. Selection Process

Our selection process will be conducted in phases:


Phase One: Submission of cover letter and resume. Selected applicants are invited to an interview with the selection committee.

Phase Two: Qualified candidates may be invited to the next round of interview which may include members of the selection team, Senior VP/COO, and/or President/CEO. These candidates will also be expected to submit the names, addresses, phone numbers, and email addresses for three professional references.

Round Three: Based on the interview results, a select number of candidates will be invited an office visit and interview with members of the leadership staff, Senior VP/COO, President/CEO, and/or Board Members.

 

In addition to providing resumes, references and proof of academic credentials, applicants must also submit to extensive background checks and fingerprinting.

VI. Selection Timeline

Applications will be accepted until Friday, 13 November 2020.

The desired start date is 1 January 2021.

VII. Contact Information

Letters of interest, applications, resumes, and questionnaire answers will be held in the strictest confidence. Please email your cover letter and resume to shellie.campos@militarychild.org.

 

Enclosure 1.  Detailed Responsibilities Related to Financial Operations

Ensures that organizational financial operations adhere to Board and President/CEO expectations and requirements.

  • Works closely with the President/CEO and Treasurer on setting the financial policies.
  • Ensures staff is aware of financial policies.

  • Oversees adherence to financial policies in day-to-day functioning.

  • Ensures that programs meet or exceed annual performance goals and targets.

  • Develops systematic processes senior staff to recommend/review performance targets.

  • Ensures annual performance goals and targets are included in performance appraisals.

  • Establishes staff performance targets and accountability with each department.

  • Proposes performance goals and targets to President/CEO.

  • Provides oversight and guidance on the day-to-day functioning to facilitate achievement of performance goals and targets.

  • Leads the preparation of the draft budget.

  • Identifies/plans for/recommends any budget changes/revisions and contingencies.

  • Coordinates and implements systems and dashboards that evaluate the annual budget and plan.

  • Understands thoroughly the finances, systems, and business functions analysis processes.

  • Oversees regular and year-end budget reporting.

  • Ensures that staff salaries are within approved salary ranges and compensation structure.